Veterans are the target of a new benefits scam. Scammers call veterans to talk about their medical care and the Veterans Choice Program. The VCP is a part of the U.S. Department of Veterans Affairs (VA). The program allows eligible vets to access approved health care providers who operate outside the VA network.
Fraudsters try to trick veterans into answering important questions such as social security number, date of birth, and bank account information. In addition to health care scams, the callers approach veterans about updating their information, credit cards or financial services including home loans.
The scam involves using a phone number designed to fool people into believing the call is from the VA. Con artists may use lingo that is related to VA benefits. They may sound like legitimate representatives. They set up phony 1-800 numbers to lure the veteran or family member into thinking that they have reached the VCP. It may contain a message stating that the veteran is eligible for a rebate or other services if the caller supplies a credit card number. The VA will never request financial information over the phone, nor will any other government agency. The real number for the Veterans Choice Program is 866-606-8198.
Callers may also leave a voice message to get you to return the call. A common message: “Your VA profile was flagged for two potential benefits to the changes in the VA program. These are time sensitive entitlements. Please call us back at your earliest convenience.”
If you call the number and it seems suspicious, hang up and verify the number. You can also use a phone app to do a reverse phone search to ensure the number is legitimate. If the call is not legitimate, report it to the VA’s identity theft prevention program, More Than a Number.
Scammers may also use email to get information. They often use official looking logos, seals or letterhead to resemble the real organization they claim to represent. The con artists will try to get you to send money or supply financial information. They will also “phish” for your information. If you receive such an email, you should take down the information, delete the email, and report it to the legitimate organization and to the Federal Trade Commission.
Thieves who steal a person’s information may use it for a wide variety of purposes. They may make withdrawals from bank accounts or open credit cards. At worst, they will sell the information on the black market or Dark Web, which means an untold number of people will have access to your information. You should always safeguard that information, but if that happens, there is little that can be done aside from shutting down accounts and opening new ones. Security companies, banks and credit card companies may offer identity theft protection, which is another way to protect yourself.